Return & Refund Policy

Refunds & Exchanges policy

Refund or exchange is eligible within 30 days of purchase.

If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

Discounted items are final and cannot be returned or exchanged

If you need to exchange or return an item, send us an email to boulaix.arts@outlook.com and we will send you a return shipping label.

To be eligible for a return, your item must be unused and in the same condition that you received it.

The shipping fees for returned items is on the buyer

To complete your return, we require a receipt or proof of purchase.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.

Late or missing refunds (if applicable) 

If you haven’t received a refund yet, first check your bank account again. 

Then contact your credit card company, it may take some time before your refund is officially posted. 

Next contact your bank. There is often some processing time before a refund is posted. 

If you’ve done all of this and you still have not received your refund yet, please contact us at boulaix.arts@outlook.com